Last Updated Date: May 28, 2025
Introduction
At DevShip, LLC (“DevShip”, “we”, “our”, or “us”), we value your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use any of our websites, applications, platforms, or services (collectively, the “Applications”). By using our Applications, you agree to the practices described in this Privacy Policy.
Scope and Applicability
This Privacy Policy applies to all users of our Applications, including our website, any platforms, services, or portals offered by DevShip. It governs the collection, use, and sharing of personal information (“information”, “data”) obtained directly from users, through integration partners, or from third-party sources. Not all our Applications have been released, but when they are, this Privacy Policy shall continue to be your sole source of disclosure about the information that we collect, use and share with respect to those Applications.
Data Collection
We may collect the following categories of personal information depending on your interaction with our Applications:
- Identifiers (name, username, email, phone number)
- Contact information (physical address, shipping information)
- Financial data (credit card or payment method information)
- Transactional data (order history, order data)
- Device and network data (IP address, Wi-Fi info, device name)
- Usage data
- Business and logistics information
- Customer-related data (if acting on behalf of another client)
We do not knowingly collect personal data from children under 13 years of age. If you believe that your child has submitted personal information to us in violation of applicable data protection laws, and you wish to request its deletion, please contact us by email at support@devship.com.
Data Usage
We use the collected data for the following purposes:
- To provide you with the features and functionalities as agreed upon in our contract or terms of service.
- To provide, maintain, and improve our Applications
- To process transactions and fulfill orders
- To provide customer support and respond to inquiries
- To communicate updates and important service information
- To analyze usage, compile analytics, and improve services
- To comply with a legal obligation, as required by law or in response to a legal process, obligation, or request.
Data Storage
All information that we collect is stored in a secure location with access controls in place, and we identify employees with access to personal information through role-based access control (RBAC). Access is granted based on job responsibilities, ensuring only those who need it for their work can access sensitive data. We maintain detailed access logs and review permissions regularly to ensure compliance. Additionally, employees are required to undergo security training and sign confidentiality agreements to protect user personal information.
Data Security
We make reasonable efforts to ensure a level of security appropriate to the risks associated with the processing of your personal information. We maintain organizational, technical and administrative measures designed to protect your personal information within our organization against unauthorized access, distribution, loss, alteration or misuse.
We apply industry-standard security measures to protect personal information, including:
- TLS encryption for all data in transit
- Encryption of personal identifiable information at rest
- Secure cloud infrastructure with access restrictions
- Firewalls and network isolation for databases
- Regular monitoring and logging of access and system events
While we strive for high security, no system is completely foolproof. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised, please contact us immediately by email at support@devship.com.
Data Retention and Deletion
We retain personal data only as long as necessary to:
- Provide services and complete transactions
- Comply with legal and regulatory obligations
- Customer related questions
- Resolve disputes and enforce agreements
Upon account termination, data is typically deleted unless subject to ongoing legal requirements or explicitly retained per your request. Data from third-party integrations may require additional steps to remove.
Data Sharing
We do not sell or share personal information with third parties for advertising or analytics. We only share limited data with:
- Vendors and business partners for service delivery and system support
- Integration partners to enable interconnected services or applications
- Government authorities where legally required or in response to valid legal process
- Prospective buyers or entities in connection with mergers, acquisitions, or sale of business assets
- Other users or clients, only in anonymized or aggregated form
- Customer and order information retrieved from integrated platforms (such as Amazon, Shopify, ShipStation, etc.) is used solely for fulfilling shipping-related operations through third-party carriers like FedEx, UPS, and USPS. This information is never stored, transmitted, or shared beyond what is necessary to generate shipping labels.
User Rights and Requests
Users or customers may request access to, correction of, or deletion of their data by writing to us at support@devship.com. We respond to such requests in accordance with applicable privacy laws.
We shall not discriminate against you for exercising any of the above rights.
California Privacy Rights
In accordance with California Civil Code Section 1798.83 (the “Shine the Light” law), California residents may request, once per calendar year and free of charge, information regarding the categories of personal information (if any) that we disclosed to third parties for their direct marketing purposes, as well as the names and addresses of those third parties. If you are a California resident and would like to make such a request, please contact us in writing using the information provided below.
If you are a California resident under the age of 18 and have a registered account on our site, you have the right to request the removal of any content or information you have publicly posted. To request removal, please contact us using the information below. Include the email address associated with your account and confirm that you reside in California. We will ensure that the content is no longer publicly visible on the site; however, please note that complete or comprehensive removal of the content from all our systems is not guaranteed.
Use of Cookies
Our applications utilize cookies and similar tracking technologies to enhance the user experience. These may include:
- cookies for essential functionality
- cookies to remember settings and preferences
- cookies for analytics and service improvements
You may manage cookies through your browser settings; however, disabling cookies may affect functionality.
Controls for Do-Not-Track (DNT) Feature
Most web browsers and some mobile operating systems offer a Do-Not-Track (DNT) feature that allows users to signal their preference not to have their online browsing activities tracked. At present, there is no universally accepted standard for recognizing and responding to DNT signals. Consequently, we do not currently respond to DNT signals or any other automated mechanisms that communicate with a user’s preference not to be tracked online. Should a standardized approach to online tracking be established and become binding, we will update this Privacy Policy to reflect our compliance with the new requirements.
Updates and Revisions
We are constantly trying to improve our services, so we may need to modify this policy from time to time, and changes will be posted on our website. We encourage you to periodically review this Privacy Policy displayed on our website for the latest information on our privacy practices. Continued usage of our services after the changes have been posted online signifies your acceptance of the revised policy.
Contact Information
If you have any questions or concerns or to request access/deletion of data, please contact us at:
DevShip LLC
Attn: Privacy Inquiry
16192 Coastal Highway,
Lewes, DE 19958
United States
support@devship.com.